Hello, Business Analysts, IT Managers, and Small Business Owners!

We get it—you're always on the lookout for cost-effective technologies that help streamline your business processes. That’s exactly why we’ve created this series of articles, designed to walk you through step-by-step solutions based on our archived webinars. These guides will help you create various business process solutions using SharePoint and ULTIMATEFORMS—and the best part? No coding required!

In today’s post, we’re focusing on how to build a fully customizable IT Help Desk solution without writing a single line of code. If managing IT support requests across multiple platforms has become a headache, we’ve got a solution for you! With ULTIMATEFORMS, you can design and implement a streamlined help desk directly within SharePoint.

Ready to dive into the details?

Why ULTIMATEFORMS for Your IT Help Desk?

Managing IT support efficiently can be a challenge, especially when using multiple disconnected systems. ULTIMATEFORMS, Infowise’s leading product, allows you to create a fully customizable IT Help Desk, along with a host of other business process solutions. With ULTIMATEFORMS, everything operates entirely within SharePoint, meaning your IT support and other workflows are seamlessly integrated into your Microsoft 365 environment. This eliminates the need for external tools, enabling smooth data flow, efficient task management, and streamlined business processes—all without writing a single line of code.

• Centralized Management: Everything is in SharePoint, making it easy to track and resolve support requests in one place.
• No-Code Solution: ULTIMATEFORMS’ intuitive interface allows you to build the help desk without needing any coding knowledge.
• Customizable to Your Needs: Whether you need a simple ticketing system or a complex workflow for multiple departments, ULTIMATEFORMS lets you customize the help desk exactly as your business requires.

Today’s Video: Building a Custom IT Help Desk

This post is based on one of our archived webinars, which we make accessible to our users 24/7 so they can gain knowledge at any time.
Here are the topics covered in the video:

• Fast and Easy Intake Forms: A user-friendly form for submitting new IT requests.
• Automatic Email Notifications: Keep everyone updated on request progress with automated notifications.
• Dynamic Dashboards with KPI Indicators: Real-time tracking with visual indicators to monitor progress.
• Security-Controlled Form Sections: Separate views for IT staff and managers to ensure data privacy.
• Dynamic Validation Rules: Ensure all required information is submitted before requests are processed.
• Automatic History Tracking: Every update is logged, creating a complete history of each support ticket.
• Aging and Past-Due Indicators: Easily identify overdue requests with automatic alerts.

After watching the webinar, you can download the complete solution and try it out yourself! Want to dive straight into the details? Watch the full webinar here.

This solution makes managing IT support requests easier, faster, and completely automated—all within SharePoint!

250+ Free Solutions for ULTIMATEFORMS Users

As a ULTIMATEFORMS user, you gain access to over 200 pre-built solutions at no extra cost! These include powerful tools for IT Help Desks, resource management, issue tracking, project management, and more. Each solution is fully customizable, requires no coding, and can be quickly deployed within SharePoint.

Explore these solutions today and streamline your business processes with ease!

Infowise Resources: Training, Tutorials, Webinars

Infowise offers plenty of resources for non-developers who want to get the most out of ULTIMATEFORMS. Check out the following:

• Webinars: Watch our IT Help Desk webinar to see how to build a helpdesk from scratch.
• Tutorials and Training: Access step-by-step guides on setting up custom workflows and managing requests effectively.
• Documentation: Explore in-depth documentation and solutions to fully leverage ULTIMATEFORMS for your business needs.
  
  

Trusted by the Best

Infowise is proud to be a GSA IT-70 contractor approved by the U.S. government, ensuring that our solutions are trusted, secure, and reliable.

Ready to Get Started?

Are you ready to streamline your IT support with a no-code SharePoint solution? Visit our Quick Start page to begin building your own custom IT Help Desk with ULTIMATEFORMS today.