Continuing with our series of blogs touching different aspects of an enterprise’s digital transformation, we have already understood digital maturity, business process mapping, customer experience mapping, rapid application development, design thinking, and choosing the right cloud platform for your DT process. Next up, we have business process management aka BPM which we will seek to explore as a concept and its implementation in this blog.

So, without further ado, let’s start with the definition.

Business process management is “a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers, and partners within and beyond the enterprise boundaries,”

In other words, it is an on-going process to streamline and optimize processes within an organization’s operational fabric and entails a systematic approach to tying all of those processes in a specific and optimized workflow. The underlying objectives driving business process management include maximizing efficiency, minimizing errors and facilitating seamless communications.

Business Process Management: What it is -- What it’s not?

Being more of an umbrella term with a variety of processes in its fold, business process management is often stigmatized with assumptions and perceptions that may or may not have anything to do with what it actually is. The misassumptions are also there because there’s no single, hard-and-fast way of practicing BPM and therefore, no demarcation to define the scope and domain of business process management. However, in order to implement and leverage it for maximum outcomes, let’s get to understand what it is and what it’s not.

Business process management IS:

• a cyclic process, an on-going activity
• about streamlining process
• focused on the Kaizen approach, that is, to bring about constant improvements in a process
• is performed by people responsible for improving processes
• geared towards eliminating loops and errors from operations and maximizing efficiency and productivity

On the contrary, business process management IS NOT:

• a product
• taking part in a process
• suggesting improvement
• about application hosting
• a market niche

the execution of a process application

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Since the whole premise of business process management revolves around improving processes for maximum efficiency and gains, it has become crucial for businesses for the success of their transformation initiatives, and to achieve a higher level of performance, efficiency, and returns.

Other than that, business process management also helps boost the level of customer satisfaction, employee morale, and agility and leverage it to your strategic business advantage. By increasing efficiency and returns, business process management is the ultimate win-win approach for a successful digital transformation.
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Choosing the right technology for business process management

Business process management is an essential constituent of digital transformation. However, its practical implementation and results depend a great deal on the tools and technology you are using.  Choosing the right set of applications and tools will allow you to scale up and leverage business process management to your advantage.

At Infowise, we have been facilitating the DT endeavors for enterprises through our smart, intuitive, and innovative technology. We have a variety of products to our credit, including our flagship product Ultimate Forms for SharePoint.

Infowise’s SharePoint application is a unique tool for rapid application development that allows enterprises to create and scale and customize systems for routine procedures such as Audit Management, RFP lifecycle Management, Project Management, Lead Management and email-driven business processes. These tools allow you to implement business process management as well as workflow automation and take your DT initiatives to deliver at a higher level of performance and efficiency.