Customer Support Solution in SharePoint

Aired: 13-Jun-2024

All organizations should have a user-friendly support form on their public website. The problem is that this isn’t connected with SharePoint and does not include advanced features.

Using the External Forms feature in Ultimate Forms you can create a form in SharePoint that can be shown on your public website. In this way you can manage support requests entirely from a SharePoint list where you can quickly make updates and monitor progress.

You can set up a form loaded with dynamic functionality:

  • Automatic email notifications
  • Show and hide form sections based on user response
  • Dynamic routing based on the request
  • Manage requests and assign to team members in SharePoint
  • Dynamic Dashboard indicators to track ticket progress
  • Use smart AI Helper features for improved efficiency
  • Manage your support process entirely from SharePoint

After the webinar, you can download the complete solution and try it yourself!

At Infowise, we serve as your strategic partner, assisting public and private enterprises in your digital transformation endeavors with our salable, smart, and robust tools, software, and applications. Our product Infowise ULTIMATEforms contains 20 individual SharePoint components, developed to give you the power to innovate, automate, and scale up your processes. ULTIMATEforms helps you create amazing, advanced business solutions based on your SharePoint lists and document libraries, using nothing but your browser! Anything from simple Leave Request or Expense Report and all the way to complex Help Desk or Project Management solutions can be built in minutes, without writing a single line of code.

Click here to download Infowise ULTIMATEforms free 30-day trial. Then go ahead and create an unlimited number of business process applications. Or even better, do you want to start with a fully-built solution? Browse our vast business solution library, install and re-purpose to service your needs, free of charge.

What is right for you?

Online Trial

Not ready to install yet? Create a trial site in our environment
  • Full control of the site and its settings
  • Optionally pre-install one of our solution templates
  • Site provisioned instantly
  • Automatically removed after 30 days
  • Available to everyone!

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Installation

Install in your own environment, on Microsoft 365 and on premises
  • Start working with real users and data
  • Install online or on premises
  • Register for 30 day trial
  • Seemlessly convert to paid license
  • Requires administrator permissions

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