The What To Send configuration section matches the same functionality as the Smart Actions settings. The same concepts and rules apply. Email alerts can be thought of in the same way as Smart Actions because rules are configured using the same functionality.
What to Send rules closely match the functionality defined in Smart Actions. The conditions can help to restrict when alerts are triggered and ensure that email alerts are only sent based on specific conditions. Nag Emails are useful to set up when reminders need to be send out periodically especially for stalled requests.
9/8/2015 8:56 PM
5 comments [latest: 5/4/2017 9:19 PM]
[4/26/2017 4:58 AM]
What about text conditions e.g. Which of these should I use:
Status = Closed
Status = 'Closed'
Status = "Closed"
I have an alert based on date but as soon as I add a Condition it never sends out an alert...
[4/26/2017 2:00 PM]
Robin: Status equals Closed, no quotes. Check for differences in spelling and spaces.
[5/3/2017 6:08 PM]
Is it possible to include more than one list item in one alert Mail when the items fullfill the Trigger condition (e.g. "expired") or do we have to send E-Mails for each list item? Thanks
[5/4/2017 9:19 PM]
Peter: you can send email as a daily or weekly summary, this way only one email will be delivered combining the alerts.
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