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Tutorial

What to Send

The What To Send configuration section matches the same functionality as the Smart Actions settings. The same concepts and rules apply. Email alerts can be thought of in the same way as Smart Actions because rules are configured using the same functionality.

Instructions

  • Notice the General Settings and Condition settings from Smart Actions matches the What To Send settings:

  • The same concepts apply in each section.
  • First determine whether the rule and related conditions should be considered for Add, Modify and Delete.
  • Additionally you can add a trigger for the rule to happen based on a date configuration.
  • For example, the rule can be cofigured to run repeatedly on a schedule.
  • Consider an example:

  • The rule will always be run on a new record.
  • The rule will always be run when a record is edited.
  • The rule will run every 5 days after the Created date for 100 times. (This is the repeat limit.)
  • Based on the condition the rule will not ever run when the Due Date is less than or equal to the current date held in the Today variable.
  • Using a pattern like this, it is possible to configure a nag email that prompt users to take action with stalled records.
  • When setting conditions, be sure to understand the AND / OR operators as described in the Actions section.

 

Summary

What to Send rules closely match the functionality defined in Smart Actions. The conditions can help to restrict when alerts are triggered and ensure that email alerts are only sent based on specific conditions. Nag Emails are useful to set up when reminders need to be send out periodically especially for stalled requests.

Last modified: 9/8/2015 8:56 PM
9 comments [latest: 8/15/2017 4:05 PM]
Robin Millar [4/26/2017 4:58 AM]
What about text conditions e.g. Which of these should I use: Status = Closed Status = 'Closed' Status = "Closed" I have an alert based on date but as soon as I add a Condition it never sends out an alert... Cheers, Robin
Vladi Gubler [4/26/2017 2:00 PM]
Robin: Status equals Closed, no quotes. Check for differences in spelling and spaces.
Peter Richstein [5/3/2017 6:08 PM]
Is it possible to include more than one list item in one alert Mail when the items fullfill the Trigger condition (e.g. "expired") or do we have to send E-Mails for each list item? Thanks
Vladi Gubler [5/4/2017 9:19 PM]
Peter: you can send email as a daily or weekly summary, this way only one email will be delivered combining the alerts.
Peter Richstein [6/26/2017 12:06 PM]
Hello Team, I want to send an E-Mail on last Day of a month (to trigger the invoicing) each month before expiring date. I tried out several formulas, with no result. Example: Start Date 06/15/2017 Expiring date 08/31/2017. Therefore the E-Mail alert should run 06/30/2017;07/31/2017 and 08/31/2017. How to do this?? Is there a formula to calculate the Trigger date ("end of month") such as in Excel. I implemented also the dynamic today field (from IW Actions). Does this probably help for this Problem? I have no further idea. Thx for your advice.
Vladi Gubler [6/26/2017 2:17 PM]
Peter: you can use functions to fill in a date column and base your alert on that date column. You can calculate the first day of the last month of the invoice (using 1, the month and the year from the invoice using ToDate function), the use two AddDate functions to first add 1 month and then subtract 1 day.
Peter Richstein [8/15/2017 3:44 PM]
I have to create a bunch of alerts with about 6 to 10 conditions each, but only one of these conditions and the recepient is different. Is there a way to copy existing alerts like 'copy and paste'?
Vladi Gubler [8/15/2017 4:05 PM]
Peter: unfortunately no, there is no copy/paste capability for alerts.
 
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