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What to Send

The What To Send configuration section matches the same functionality as the Smart Actions settings. The same concepts and rules apply. Email alerts can be thought of in the same way as Smart Actions because rules are configured using the same functionality.


  • Notice the General Settings and Condition settings from Smart Actions matches the What To Send settings:

  • The same concepts apply in each section.
  • First determine whether the rule and related conditions should be considered for Add, Modify and Delete.
  • Additionally you can add a trigger for the rule to happen based on a date configuration.
  • For example, the rule can be cofigured to run repeatedly on a schedule.
  • Consider an example:

  • The rule will always be run on a new record.
  • The rule will always be run when a record is edited.
  • The rule will run every 5 days after the Created date for 100 times. (This is the repeat limit.)
  • Based on the condition the rule will not ever run when the Due Date is less than or equal to the current date held in the Today variable.
  • Using a pattern like this, it is possible to configure a nag email that prompt users to take action with stalled records.
  • When setting conditions, be sure to understand the AND / OR operators as described in the Actions section.



What to Send rules closely match the functionality defined in Smart Actions. The conditions can help to restrict when alerts are triggered and ensure that email alerts are only sent based on specific conditions. Nag Emails are useful to set up when reminders need to be send out periodically especially for stalled requests.

Last modified: 9/8/2015 8:56 PM
5 comments [latest: 5/4/2017 9:19 PM]
Robin Millar [4/26/2017 4:58 AM]
What about text conditions e.g. Which of these should I use: Status = Closed Status = 'Closed' Status = "Closed" I have an alert based on date but as soon as I add a Condition it never sends out an alert... Cheers, Robin
Vladi Gubler [4/26/2017 2:00 PM]
Robin: Status equals Closed, no quotes. Check for differences in spelling and spaces.
Peter Richstein [5/3/2017 6:08 PM]
Is it possible to include more than one list item in one alert Mail when the items fullfill the Trigger condition (e.g. "expired") or do we have to send E-Mails for each list item? Thanks
Vladi Gubler [5/4/2017 9:19 PM]
Peter: you can send email as a daily or weekly summary, this way only one email will be delivered combining the alerts.
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