We have compiled a list of the most frequently asked questions. If your question is not here, use the contact form available here and we will get back to you with an answer via e-mail. Pricing
What is your pricing model?
The products are priced by front-end server. You need a separate license key for each front-end server
How do you receive payment?
We partner up with Digital River Share-it service, which provides us with shopping card and payment handling. Direct links to the product pages at Share-it are available from our Purchase pages.
Do you offer developer discounts?
Yes, a special discount price for developer use is available. Please note that you must purchase at least one full-prices license for the same product to be eligable.
Do you offer a Partner program for resellers?
Yes! Just click on Partners on the top navigation bar to fill out an application form.
Do you offer discounts to NGO's, governments agencies or educational organizations?
Yes, contact us to find out what discount you are entitle to.
Installation
Do your products support SharePoint 2010?
Yes, most of our products have been tested with SharePoint 2010 and are marked as SharePoint 2010 Ready. We are making all possible effort to make all of our products compatible with the new version.
Do your products require MOSS/SharePoint Server or WSS/Foundation is enough?
Most of our products will work with the free version (WSS/Foundation), but some require features available with the server. This is mentioned in the requirements and the user guide. If something is not clear, please contact us.
What is a Trial Version?
Trial version is a full-featured product limited to 30 days, starting from installation. Trial installation can be upgraded to full versions by simply entering a valid License Key. You receive your license key[s] upon purchase.
How the products are installed?
All our products are installed using SharePoint Solution files (WSP). This ensures quick and easy installation on all servers by running the setup only once. Also, if you are not satisfied for any reason, a complete uninstall is a breeze.
What is Annual Support?
Purchasing a product grants you a license to use it. To receive assistance on installation, usage or configuration, you need a support plan. Annual support grants you up to 3 service calls for these issues. Please note that bug fixes are not considered support and free of charge.
Why would my installation fail?
There are several thing you need to check: .NET 3.5 Framework installed, you are a farm administrator, you have write access to SharePoint configuration database, the Timer service is running.
How to enable AJAX on my SharePoint 2007?
Please refer to the guide: http://www.infowisesolutions.com/ajax.aspx
International & Localization
Is my language supported?
Although the products will work with sites in any languages, in most cases the interface of the products themselves will be in English, but selected products also support French, German and Spanish. You can request support for you own language by contacting us via the contact request form.
Can the product translate itself according to the current site?
Yes. As long as the required language is supported by the product, its user interface will adjust itself to the current site. You can request language support from us for your own language.
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Expert Search
provides a platform for automatic knowledge discovery
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Scan & Share
Scan documents directly into SharePoint libraries
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VoD Site
Web parts and site template suite for Video Library sites
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